Guest Reviews

The staff was awesome, security guards were very attentive

Stay was amazing, this was our 4th time on this property We will be back!!! REPLY: Thank you very much, we'll see you next time!

Great team and willing to help

The property is beautiful but couldnt recommend the house based on the mattresses are like sleeping on concrete. REPLY: Thank you for your feedback, we've let the owners know about your recommendations.

Jannel was always quick to reply to my emails ! A clogged toilet was promptly fixed.

Monke La La studio is perfect for a couple that would like to stay near the beach at a very affordable price! REPLY: Thank you, we feel the same way! Please come and stay with us again soon.

Shanna was very accommodating after we arrived ( and after hours) We had one bedroom set up with twin beds and then decided we needed it to be a King bed. She came over at 8 pm and took care of this for us! Thanks Shanna!!! Also, if you call the office to schedule Ziplining, Fishing or Snorkeling - they are very prompt and attentive to what ever you need!

We have been guests of West Bay Village for 9 years!! We have stayed at Barefoot Dream upper, Tortuga, St Macs upper and St Macs Beach Front and now Casa Martin! Can you tell we like this property?!!!! YES we do! Our favorite is still St Macs Upper!! But we had a one year old with us August 2019 so we wanted a property downstairs but very roomy. Casa Martin is wonderful, roomy, updated and so close to the water!! Wouldn't stay anywhere But West Bay Village! REPLY: It is ALWAYS a pleasure to have you stay with us, Sandy. We look forward to your next visit!

Awesome group of people

Love it every time. REPLY: Thank you very much, see you next time!

Very last one was very friendly and very helpful. Was sad to leave.

Made our whole familys experience very memorable. REPLY: Thank you very much!

El personal muy amable y dispuesto a resolver cualquier necesidad que tuviramos.

Nos encant pasar nuestras vacaciones en WestBay Village. La casa Satori muy completa y cmoda sobre todo viajando con nios, la playa estaba a pocos pasos. La nica recomendacin es que pongan sombrillas en la playa junto con las sillas, a veces el sol es muy intenso y falta sombra para poder disfrutar ms tiempo en la playa! RESPUESTA: Gracias por su evaluacin, estamos felices de que su familia haya disfrutado de Satori Beach. Ahora tenemos sombrillas disponibles en la oficina para uso de los huspedes.

I have used this company for 8 years and have been very happy each time. I will continue to stay with yall. REPLY: Thank you, Chuck, it's always a pleasure to have you and your friends and family! See you next time.

Great property. Great location. Great experience REPLY: Thank you, we look forward to seeing you next time!

Everyone was very professional and easy to work with from check in to check out.

The cottage was very nice and met out needs an expectation for what a beach front property should be. One suggestion is to install an additional AC unit as the one in the bedroom does not provide adequate cooling for the front room. Although there were numerous power outages none lasted more than one hour an were easy to deal with. REPLY: Thank you for your review, we are happy you enjoyed your stay. This home has a new owner and they are currently assessing what needs upgrading so they have added your suggestion to their list. We look forward to hosting you again!

You guys are excellent. I have absolutely no issues with your services. The owners of this rental need to listen to your advice and experience and change their standing on the cleaning.island house has always been so easy to work with. You are friendly,prompt and always helpful. REPLY: Thank you, Mary, it is always a pleasure to have you! See you next time.

Good in so many ways but would not recommend staying because of the lack of cleaning g during the stay. Many homes there that are less expensive offer mid week cleaning. I don't want to sound picky but paying this much money and having to change the sheets aND clean the house while on vacation sorta changes my view of things. Remember westbay has several choices for places to stay and I will not recommended renting this one. REPLY: Thank you for your feedback, we'll make sure the owners are aware of your recommendation.

Always love staying at west bay. This is the place to stay. Staff is the best. REPLY: Thank you very much!

Would not change a thing.

Beautiful location, perfect for families. House was very comfortable and had everything that we needed. We did experience water pressure/temperature issues that were remedied towards the end of our stay but other than that, accommodations were great! REPLY: Thank you very much, nice to have you back!

All of the staff members we encountered were very friendly and helpful. Julio was very attentive and accommodating. Francisco the security guard was also very helpful and friendly.

The only suggestions I have for the home are to upgrade the mattress in the master bedroom. Also, one dish towel and one bath towel per person is not enough for a week-long stay. Housekeeping services are highly recommended at least once during the week.

Our flight was delayed on a Sunday, and we were met at the airport by our driver who brought us to the grocery store and then to check in. We know everyone had to wait for us, and they were so patient and kind. They had a nice welcome package waiting in the fridge as well. The check in process was so quick, we were able to get to the beach for a dip after a long day of travel.

West Bay Village was amazing. Our House, Flip-Flop, was spacious and well stocked. It had wifi, ac, washer/dryer and cable TV, and excellent water pressure for a nice hot shower. After a long day of playing, it felt like home. The village of homes is secure and quiet. They are eco conceious and the grounds are impeccably clean. The 24 hour security personnel really took care to make our stay safe and pleasant! Its a great place for families to stay! REPLY: Thank you very much, we are happy you all enjoyed yourselves so much. Please come back and stay with us again!

All members of the team were awesome. Fernando answered all of our questions and clued us into all kinds of beautiful sites and fun activities. He also helped us out with renting a vehicle. Mairo, the security guard, was also quite helpful. He was there to get us a lounge chair every time we wanted one. He also hooked us up with the gardner so we could each have a coconut from the tree in our yard. Luisa was awesome. Everyone was just friendly and helpful.

I was there with my husband, our 33 yr. old son and a 40yr old cousin. We all Loved our stay. There was something for everyone. Beautiful white sandy beach, lots of colorful fish while snorkeling. My husband and son went out fishing and brought back a couple of blackfin tuna which we put on the grill. Delicious! The house was comfortable and had everything we wanted and more. All the comforts of home. West Bay Village is a quiet and peaceful little neighborhood to retreat to after lots of fun and sun on the beach. REPLY: Thank you for your kind review, what a great description of Barefoot Dream and West Bay Village! We hope you can visit us again.

Lyndsay and Luke were great to deal with. Any issue was addressed immediately.

Comfortable. Great location.

The team at Island House Vacation Rentals are very professional, knowledgeable and friendly. They were trustworthy and I felt safe at the resort.

We loved our stay at Casa Martin. It was perfect for our family! It was one of our best family vacations. I can't wait to go back! REPLY: Thank you very much, Casa Martin is a very special place and we look forward to having you back.

Todo el personal muy amable y profesional. Excelente equipo.

Una casa muy linda, amplia, bien equipada y acogedora. Por supuesto que la recomiendo y volvera a ir! La estada all contribuy mucho a que nuestras vacaciones fuesen perfectas. REPLY: Muchas gracias, nos alegra que haya disfrutado de su estancia. Esperamos que te quedes con nosotros pronto.

Always a pleasure. REPLY: Thank you, nice to have you!

Response to emails prior to booking was quick. Check-in was friendly and thorough. Assistance with transportation was great. Check out was easy and friendly.

Our stay at the West Bay Village property was excellent. The location for us was perfect. The house was clean and up to date and well stocked. Everything was as advertised. This property is an amazing value! REPLY: Thank you very much, we're happy you found the house enjoyable. Please come back and visit soon.

from booking to checkout all of the staff we encountered were professional and attentive.

Not our first visit to West Bay Village and definitely not our last. From transportation through to property every detail is covered and when you visit you are the priority. You want for absolutely nothing. Property is immaculately cleaned and security is always visible staff is pleasantly available. Not one complaint, ever. REPLY: Thank you, THANK YOU! We're happy to continue having you back!