Guest Reviews

Super-friendly and efficient team. Appreciated the communications before the trip, which helped us prepare and even arrange for some activities (snorkeling trip). Check-in and check-out was a breeze, and Fernando was always happy to make arrangements for us. On our last day we had some rain water come in through the wall during a storm with hellish rain, and in no time a whole army of people showed up to help and fix the issue.

The property was super! Rooms were great and tastefully furbished. Extraordinarily well equipped kitchen! Super-nice touch was to find the fridge stocked with roasted coffee, beer, milk, banana bread when we arrived. We loved the sandy patio area. The beach had a lot more hustle and bustle than what we expected but somehow the patio provided an oasis of calm and quiet. And the security guards made us always feel safe -- and were very friendly. Only two negatives: the wifi was very spotty and unpredictable. And we had quite a few power outages. All in all, we truly enjoyed our stay at this property and were impressed with staff. REPLY: Thank you, we are happy you enjoyed your stay. We have since upgraded the wifi and the coverage is much more complete throughout the house.

Team was outstanding

Enjoyed our stay. Comfortable and quiet. REPLY: Thank you very much, please come see us again!

Very friendly and ready to help with any questions or needs.

Cozy beach house REPLY: Thank you so much, please keep coming back!

Everyone is very friendly and helpful.

Casa Martin is our favorite place. We love the beachfront and hanging out on the spacious deck. We booked again for next year an can't wait to get back. REPLY: Thank you, we look forward to having you back!

I cannot thank all of you enough for all your help during our stay. A special shout out to Fernando, Shanna, and Julio for assisting us throughout our stay. I always felt like I had a friend who was willing to go the extra mile for me. If it was a maintenance issue, it was promptly taken care of. If it was a personal issue, they went out of their way to help me find solutions! I loved working with you from the moment we booked till the day we said farewell. Thank you from the bottom of my heart! REPLY: Thank you so much for the kudos, it was a pleasure to have you all!

The Boat House Owners Suite was beautifully appointed, comfortable, and the perfect place for two couples to spend a wonderful vacation. The internet was fast and dependable. The back up generator came in very handy when we lost power a couple of times. The home was spotless and was cleaned superbly twice during our visit. We can't wait to return! We also rented the Beach Suite below for two other couples who joined us. As I didn't stay there I can't adequately review it, but the comments from those two couples made it sound like it worked out well. It was a perfect set up for four couples to enjoy a wonderful vacation on beautiful Roatan! The only slight issue we had is the water heater is quite small when four adults all need to shower. We learned to not let the water run, and then rinse quickly, and once we mastered this technique, it really wasn't an issue, but just something for you to be aware of. It is best to conserve precious water anyway! West Bay Village is just the best area! We thank the owners for sharing their wonderful home with us!

The entire staff at Island House Vacation Rental was AMAZING! Always friendly and always going out of their way to make sure we had everything we needed and that we were enjoying ourselves. Big shout out to Fernando who provided us with ideas and information we would not have gotten otherwise which made this a very memorable trip!

Monkey La La Studio was exactly like the pictures showed. It was small but we spent such little time there it made sense for 2 people travelling on a budget. We could not get the oven to work, and I found the kitchen required more utensils like scissors and Tupperware. also, there was not anywhere to put clothes that did not require hanging. There may not be room for a dresser, but some additional shelving or hangers for 2 people would have helped. Overall the room was great though. REPLY: Thank you very much for the honest critique. We will update the kitchen utensils and include Tupperware and have maintenance scheduled for the oven. We will also be adding shelving for clothing. We'd love to have you back to see the improvements!

I cannot thank all of you enough for all your help during our stay. A special shout out to Fernando, Shanna, and Julio for assisting us throughout our stay. I always felt like I had a friend who was willing to go the extra mile for me. If it was a maintenance issue, it was promptly taken care of. If it was a personal issue, they went out of their way to help me find solutions! I loved working with you from the moment we booked till the day we said farewell. Thank you from the bottom of my heart!

The Boat House Owners Suite was beautifully appointed, comfortable, and the perfect place for two couples to spend a wonderful vacation. We can't wait to return!

Everyone was great

Great place we just needed better weather

Fernando was great!

Wish I could remember names. Never had to ask twice for anything from opened coconuts to fresh water

Very happy. Stayed in KDs and loved it. Our housekeeper Lourdes was amazing

Easy going and timely.

I have been to west bay several times and I am happy to say that this stay was great. I have done surveys before and let them know of a problem. It was nice to see that the problem was taken care of. Only comment would be less vendors approaching on the beach while you relax. This is not directly related to the west bay village but more of an island issue. Other than that it was a great trip. REPLY: We're glad to hear you continue to enjoy your stay with us! We are hopeful the new incoming mayor will be helpful with the beach vendors.

Very friendly and helpful

Everything was superb. The house is amazing and the beach is beautiful !! REPLY: Thank you so much, we hope to have you back!

very friendly and always ready to help you.

An excellent place to share with family and friends, will not change this place for any other hotel. REPLY: Thank you so much, we look forward to having you back!

Make me feel at home, great staff

Great location, beautiful home, i will go back year after year ,,,,, Also my employes Like Tony Oliva will be staying at one of your home as a incentive program that we have, he going in today Sep. 21 2017, we are recommending your home sincerely. This time the AC was on so great change from last year... REPLY: Thank you, it is always nice to have you back!

Your team members are awesome! From the beginning they have been great!

We had a great time. The house has everything you would need to stay for a week. Thank you for the goodies in the refrigerator on our arrival.

Great staff, from garner, to security staff, specially Jose, to office staff.

The only reason why I wouldn't rent the property again is only because it does not have a backup generator. We experienced 4 power outages in 7 days, lasting for hours, and with the humidity and mosquito and flies problem, it is impossible to keep doors open. Having to sleep with no A/C within those conditions was almost unbearable. REPLY: Thank you for taking the time to review your stay. We are very sorry for the power issues, that was certainly an exceptional week with regards to the electric company's service. Hopefully it hasn't tainted your view and you will come back to see us.

Excellent!

I would add air condition to kitchen and living room. Towells were poor Quality RESPONSE: Thank you for your comments, we have passed them along to the owner and expect both areas to improve promptly.

All staff members I came in contact with were excellent.

Casa Martin was excellent. Blackies dinner was adequate, but that is not part of your services, just an overall comment. Everyone got sick during our stay which detracted from an otherwise good visit. The power outages are a nuisance. RESPONSE: Thank you for your review, so sorry you all got the bug while here. Hopefully, by the next time you visit we will have the backup power situation sorted.

Team is good - I generally find requests need to made more than once but that is not a deal breaker.

Property is great overall. West Bay has changed however and the area is growing very rapidly and seemingly with little control. The beach has become very crowded with boats, jet skis etc making swimming less pleasant. And the area by the dock is always full of boats spewing smelly exhaust or blasting loud music over top of the live music coming from Infinity Bay. It just seems much less quiet and laid back which is a shame really, at least for us. Someone should consider managing the swim and dock area a bit better although I'm not sure how that would be accomplished. REPLY: Thank you for your candid review. You are correct, the beach area is changing a bit and there seem to be some growing pains. We are working with the Roatan Marine Park to try and come up with a solution to this. Thanks again, we do hope to have you back.

very good contact with your team

Very nice site. In the day the site is very quiet and pleasant the only negative thing about the studio is given the type of window the outside sounds are stronger (especially at night), the air conditioning pump, the wind in the tree etc. Have become accustomed to it. The staff is very nice and smiling. Experience to remake it's sure REPLY: Thank you for your kind review, we hope to have you back with us soon!

2nd visit. Had a great time. REPLY: GREAT! So glad you enjoyed Barefoot Dream Upper, we hope you can keep coming back!