Guest Reviews

Response to emails prior to booking was quick. Check-in was friendly and thorough. Assistance with transportation was great. Check out was easy and friendly.

Our stay at the West Bay Village property was excellent. The location for us was perfect. The house was clean and up to date and well stocked. Everything was as advertised. This property is an amazing value! REPLY: Thank you very much, we're happy you found the house enjoyable. Please come back and visit soon.

from booking to checkout all of the staff we encountered were professional and attentive.

Not our first visit to West Bay Village and definitely not our last. From transportation through to property every detail is covered and when you visit you are the priority. You want for absolutely nothing. Property is immaculately cleaned and security is always visible staff is pleasantly available. Not one complaint, ever. REPLY: Thank you, THANK YOU! We're happy to continue having you back!

Everyone was very helpful and nice.

the property was excellent. Clean, stocked, A/C was excellent, comfortable beds, I cant think of a thing I would change. It was a great trip we will surely do again. Take care REPLY: We are happy you enjoyed the home, thank you very much!

From the moment we arrived, our check in was simple, quick and easy, our neighbors were WONDERFUL, the security guards were lovely, the area was sprayed for mosquitos and we were really comfortable the entire time. Location was perfect, water taxis were steps away from our place and the snorkeling was out of this world. Missing Roatan and our monkey lala upper home. REPLY: Thank you for such a great review! We hope to have you back to your Monkey LaLa Upper home soon!

From the moment we arrived, our check in was simple, quick and easy, our neighbors were WONDERFUL, the security guards were lovely, the area was sprayed for mosquitos and we were really comfortable the entire time. Location was perfect, water taxis were steps away from our place and the snorkeling was out of this world. Missing Roatan and our monkey lala upper home.

Very helpful and friendly

Great location

Everyone was super friendly and helpful, and we very much enjoyed talking with all the staff.

It was amazing and beautiful. A perfect place for children to enjoy, and the gardens are impeccable. We also liked how the houses include information and resources for recycling, but we thought there could be more emphasis and information about the natural resources on the island. We will come back another time! REPLY: Thank you very much, we are happy you enjoyed yourselves. We look forward to having you back!

The staff was very friendly and accommodating.

Casa Martin is my favorite place on the island, the best view, the best location for snorkeling, very short walk along the beach to a variety of restaurants. I highly recommend it!

Fernando with Island House Vacation Rentals was excellent! Typically when we have rented a vacation house/condo the property management was for check in/out & maintenance issues only. Fernando provided service far beyond this. He helped arrange excursions & transportation (Regan & Marty were great!) prior to our arrival then stopped by every day to check on things. He knew the island well so was always very helpful. He also helped resolved a minor maintenance issue quickly. This personal concierge service really made our stay that much better

Casa Martin is THE place to stay on West Bay! The house is literally only a few feet from the water. So we could hang out in the hammocks on the deck and still feel like we were on the beach. Right off the deck was a private area with chairs on the sand as well. True laid back Caribbean luxury. The house itself is high quality, comfortable & spacious with 3 BR/3 ba. Beds are comfy & the AC kept us cool even in the June heat. Be aware there is no dishwasher or washer/dryer. This wasnt a problem for us & they would do a load of laundry for $5 if needed. The area of West Bay makes for a wonderful vacation. Clear calm water with an incredible snorkeling reef essentially right out front of the house. The water taxis are right out front as well but a roped off area provides a large swimming/playing area so the boats were not an issue. Many good restaurants line West Bay beach so leave your shoes behind and walk a couple of minutes for any meal. West Bay Village is a great setting, had great management, and maintained in every detail. The onsite security was always present & friendly. We felt very safe there. If our family is able to return to Roatan, there is no other place we would stay!

The Island House Vacation Rentals team was great to work with! Everyone was extremely nice and super helpful. I really appreciated their quick responses.

We absolutely loved our stay in the Tortuga House! Everything about our stay was wonderful - the rental team, the house, the location, etc. This was our first trip to Roatan and we will be back!

Very friendly and eficiente people.

A very confortable and well equipped house. Very crean. REPLY: Thank you very much!

Super-friendly and efficient team. Appreciated the communications before the trip, which helped us prepare and even arrange for some activities (snorkeling trip). Check-in and check-out was a breeze, and Fernando was always happy to make arrangements for us. On our last day we had some rain water come in through the wall during a storm with hellish rain, and in no time a whole army of people showed up to help and fix the issue.

The property was super! Rooms were great and tastefully furbished. Extraordinarily well equipped kitchen! Super-nice touch was to find the fridge stocked with roasted coffee, beer, milk, banana bread when we arrived. We loved the sandy patio area. The beach had a lot more hustle and bustle than what we expected but somehow the patio provided an oasis of calm and quiet. And the security guards made us always feel safe -- and were very friendly. Only two negatives: the wifi was very spotty and unpredictable. And we had quite a few power outages. All in all, we truly enjoyed our stay at this property and were impressed with staff. REPLY: Thank you, we are happy you enjoyed your stay. We have since upgraded the wifi and the coverage is much more complete throughout the house.

Team was outstanding

Enjoyed our stay. Comfortable and quiet. REPLY: Thank you very much, please come see us again!

Very friendly and ready to help with any questions or needs.

Cozy beach house REPLY: Thank you so much, please keep coming back!

Everyone is very friendly and helpful.

Casa Martin is our favorite place. We love the beachfront and hanging out on the spacious deck. We booked again for next year an can't wait to get back. REPLY: Thank you, we look forward to having you back!

I cannot thank all of you enough for all your help during our stay. A special shout out to Fernando, Shanna, and Julio for assisting us throughout our stay. I always felt like I had a friend who was willing to go the extra mile for me. If it was a maintenance issue, it was promptly taken care of. If it was a personal issue, they went out of their way to help me find solutions! I loved working with you from the moment we booked till the day we said farewell. Thank you from the bottom of my heart! REPLY: Thank you so much for the kudos, it was a pleasure to have you all!

The Boat House Owners Suite was beautifully appointed, comfortable, and the perfect place for two couples to spend a wonderful vacation. The internet was fast and dependable. The back up generator came in very handy when we lost power a couple of times. The home was spotless and was cleaned superbly twice during our visit. We can't wait to return! We also rented the Beach Suite below for two other couples who joined us. As I didn't stay there I can't adequately review it, but the comments from those two couples made it sound like it worked out well. It was a perfect set up for four couples to enjoy a wonderful vacation on beautiful Roatan! The only slight issue we had is the water heater is quite small when four adults all need to shower. We learned to not let the water run, and then rinse quickly, and once we mastered this technique, it really wasn't an issue, but just something for you to be aware of. It is best to conserve precious water anyway! West Bay Village is just the best area! We thank the owners for sharing their wonderful home with us!

The entire staff at Island House Vacation Rental was AMAZING! Always friendly and always going out of their way to make sure we had everything we needed and that we were enjoying ourselves. Big shout out to Fernando who provided us with ideas and information we would not have gotten otherwise which made this a very memorable trip!

Monkey La La Studio was exactly like the pictures showed. It was small but we spent such little time there it made sense for 2 people travelling on a budget. We could not get the oven to work, and I found the kitchen required more utensils like scissors and Tupperware. also, there was not anywhere to put clothes that did not require hanging. There may not be room for a dresser, but some additional shelving or hangers for 2 people would have helped. Overall the room was great though. REPLY: Thank you very much for the honest critique. We will update the kitchen utensils and include Tupperware and have maintenance scheduled for the oven. We will also be adding shelving for clothing. We'd love to have you back to see the improvements!

I cannot thank all of you enough for all your help during our stay. A special shout out to Fernando, Shanna, and Julio for assisting us throughout our stay. I always felt like I had a friend who was willing to go the extra mile for me. If it was a maintenance issue, it was promptly taken care of. If it was a personal issue, they went out of their way to help me find solutions! I loved working with you from the moment we booked till the day we said farewell. Thank you from the bottom of my heart!

The Boat House Owners Suite was beautifully appointed, comfortable, and the perfect place for two couples to spend a wonderful vacation. We can't wait to return!

Everyone was great

Great place we just needed better weather

Fernando was great!

Wish I could remember names. Never had to ask twice for anything from opened coconuts to fresh water

Very happy. Stayed in KDs and loved it. Our housekeeper Lourdes was amazing

Easy going and timely.

I have been to west bay several times and I am happy to say that this stay was great. I have done surveys before and let them know of a problem. It was nice to see that the problem was taken care of. Only comment would be less vendors approaching on the beach while you relax. This is not directly related to the west bay village but more of an island issue. Other than that it was a great trip. REPLY: We're glad to hear you continue to enjoy your stay with us! We are hopeful the new incoming mayor will be helpful with the beach vendors.