Guest Reviews

Everyone was helpful and friendly. We especially appreciated our daytime security guard, Francisco, and our housecleaner, Lourdes.

The Momkey LaLa Studio was perfect for us. We loved being able to walk down the lane to the beach each day, and we enjoyed snorkeling and paddle boarding right off the beach!

Staff was accommodating, when needed, but everything was as anticipated and they were most helpful. Really did not need anything but, if you did, you just ask and it happened! Already planning 2018 trip and a longer stay!!!!

West Bay Village is the ultimate in a relaxing environment!

Everyone there was extremely polite and friendly. Shanna was very helpful and made the check-in process a breeze. Ryan, found us some great deals on excursions too. We ran into him in town one night and he was a blast to hang out with and show us the locals side of things. Great staff you're very lucky to have them on your team.

We absolutely loved everything about the trip. We did have a power outage for about 15 hours which was a little inconvenient but we managed it okay. I would highly recommend getting the dishwasher properly mounted into the cabinets as it could seriously hurt someone or cause a flood in the kitchen when it dumps over on your feet. Other than I thoroughly enjoyed the resort and all of the friendly people we met in Roatan. Until we meet again, Danny Walburn & friends (St. Mac's Upper Level) RESPONSE: Thank you very much for your kind review, we are attending to the dishwasher issue today. We hope to have you back soon! Your friends at Island House

The communications (emails) I received before our stay were excellent and really helped us prepare for our trip.

The only negative in the house was the fold out bed in the couch, it is very uncomfortable. We ended up taking one of the twin mattresses and putting it in the living room to accommodate our sleeping arrangement. There was a glitch with our ride to the airport at checkout. We were supposed to be picked up at 6:20am but no one showed. Fortunately a cab was nearby so we were able to make our flight on time. Everyone associated with the property was very friendly and helpful. The property, apart from the fold out bed, was in excellent condition and met our needs perfectly. REPLY: While we are happy you had a nice trip, we do apologize that you found the pull-out uncomfortable and your comments have been passed along to the homeowners. We have also spoken with the taxi service about your departure. They are typically very reliable, though we did determine that they were not there on time. They have asked us to pass along their apologies, and we express ours as well. Your friends at Island House

Disappointed in quality of home and the amenities. Very dated and in need of repair/replacement throughout. REPLY: Thank you for your opinion of the home. Regarding the cleanliness, that is absolutely unacceptable and we have spoken to the housekeeper for that home. We apologize for the issue with the oven, though we addressed it as soon as we were able to get a technician out. Ryan changed the faulty shower head out with what we had available in our office to try and remedy the problem quickly. It has since been changed out with another one. We have passed along all your comments to the owners and appreciate your frankness.

Friendly efficient and knowledgable staff

I am hoping to return next yeat

The staff was very professional, knowledgeable, helpful and courteous. I just wish they could have gotten the water pressure in the master bath shower fixed, but I survived!! REPLY: Thank you so much for your patience with the water pressure. The workers from the water company finally found the problem and corrected the issue.

We really liked the house. It was very clean, spacious, had everything we would have had at home. The house was perfectly situated between the snorkeling area and everything else. It was nice being next door to Infinity Bay and their breakfast buffet. The security personnel were excellent. We felt very safe. We also became friends with some of the vendors. They offered their services but when told no or not now they were not pushy. Overall it was a wonderful experience!!!!

Ryan was wonderful and checked on us several time during our stay which I didn't expect. Ruth was also great and was happy to answer any question I had about the vacation prior to our arrival.

Prior to our trip I was really concerned about safety issues. I have to say I felt very safe and everyone on the island was so nice and helpful. Roatan Activies was also great to arrange paddles boards and Dawson was a great teacher for those of us who were paddle board challenged. All I can say about this trip is that it was the vacation of my dreams and I can't wait to take the rest of our family.

We traveled with 50 + people and Island House Rentals made everything easy. Everyone had awesome accommodations and they handled the individual transactions as to make it much easier for me. I travel to Roatan at least 2 times a year and will call on Ruth, Brad, Ryan and the gang in the near future.

Everyone was wonderful ~ all went out of their way to help.

My sister-in-law ask me to promise that we'd come back to the exact location next year for our girls trip!!! In the meantime she thinks she'll come every 3 months!!!! All the ladies loved the island, the people, the house, the complete experience! Thanks for everything.

Island House staff is excellent. This is our 5th time renting from them and we will continue to do so. Looking forward to the next 5.

The property is a studio but is well appointed and has a full kitchen. The only complaint we had was that there are no curtains over the window above the bed but we just hung up a couple of beach towels and that solved the problem for us. RESPONSE: Thanks for the honest review Mike, the owners are visiting next month (July) and bringing curtains for those windows with them.

We know the whole team and they are great.

Casa Martin is a great place to stay. Great view and close to everything you need.

Staff is best on the island, always prompt responding and always friendly.

Another great time in roatan. Brad and staff are excellent to work with

The staff was very good to work with and the property security is very good at watching your chairs and stuff as you go into the water at the beach.

This is the way to go if you want privacy and a very quiet vacation

Everything was handled very well from reservations, taxi service, to zip lining excursion.

We love staying in roatan and renting one of the houses. We have been there five times and we are planning on coming back again. I don't want to tell everyone about it cause it will get to crowded. The security is excellent and the maids were always accommodating about doing laundry for us.

Everyone from Ryan to the maid to the security staff was very, very friendly and ever so helpful. We could not have had a better experience and really liked everyone who worked at Island House. Special thanks for helping with the wifi and helping us to arrange a visit to the orphanage so we could make a donation.

We had a great stay! Everyone in our group of five loved the house and our vacation. We would definitely come back!

Very friendly staff

Great place, great location

Everything was perfect

Loved it and hope to return again

Very easy to work with, very accommodating. Friendly great experience.

Stayed in the two bedroom Satori house. Had a wonderful vacation can't wait to come back.

Very accommodating and helpful.

Very clean and pretty.

All staff was very friendly and helpful.

Casa Martin is a fabulous vacation spot. Convenient to shopping, bars and restaurants. The house has everything you need.

the Island House Vacation Rental team has always been most friendly and helpful,. Whenever we needed something or assistance they were always there to help out.

We had another enjoyable 3 week vacation at Upper Barefoot Dream in West Bay Village and look forward to 4 weeks in the Village next year.

Everyone was very friendly and very helpful. Any concern we had was dealt with promptly.

The Monkey La La Studio met our expectations and needs perfectly for our 25th Anniversary trip. The pictures and descriptions of the property are realistic and accurate. I appreciated this as we didn't receive any surprises. I loved the village atmosphere and location to the beach and surf. I have two concerns. #1 would be the daily construction on a neighboring home. Why did it have to be done during the busy season? It wasn't a deal breaker and we were always up and about by 8AM so it didn't affect our sleep. Just curious at the timing. #2 would be the cats. I could smell cat urine around our studio and yes, I got woke up most nights when they were fighting outdoors. I wish there would be a way to eliminate this problem! Otherwise, we had a wonderful stay and I sure hope to bring my family with me next time and stay in one of the bigger homes in the village. Thanks for all you do and did to make our stay a pleasant one. I did post a review on tripadvisor under west bay village if you'd like more feedback or comments. Thanks!! Jill RESPONSE: Thank you for your honest review, Jill. The new homeowners chose low season to work on their home (which we do not manage). Unfortunately, the work went on a LOT longer than anybody anticipated and our office was told continually that the work was near completion. Had we known we would have notified our incoming guests. We apologize sincerely and wish we had had more control over the situation. In regards to the cats, this is something we are working on with a local animal shelter. They have been attempting to control the population and are looking to take a stronger approach due to comments from our guests. We appreciate you had a nice time despite these intrusions and look forward to having you back! Island House Vacation Rentals