Guest Reviews

Your team members are awesome! From the beginning they have been great!

We had a great time. The house has everything you would need to stay for a week. Thank you for the goodies in the refrigerator on our arrival.

Great staff, from garner, to security staff, specially Jose, to office staff.

The only reason why I wouldn't rent the property again is only because it does not have a backup generator. We experienced 4 power outages in 7 days, lasting for hours, and with the humidity and mosquito and flies problem, it is impossible to keep doors open. Having to sleep with no A/C within those conditions was almost unbearable. REPLY: Thank you for taking the time to review your stay. We are very sorry for the power issues, that was certainly an exceptional week with regards to the electric company's service. Hopefully it hasn't tainted your view and you will come back to see us.

Excellent!

I would add air condition to kitchen and living room. Towells were poor Quality RESPONSE: Thank you for your comments, we have passed them along to the owner and expect both areas to improve promptly.

All staff members I came in contact with were excellent.

Casa Martin was excellent. Blackies dinner was adequate, but that is not part of your services, just an overall comment. Everyone got sick during our stay which detracted from an otherwise good visit. The power outages are a nuisance. RESPONSE: Thank you for your review, so sorry you all got the bug while here. Hopefully, by the next time you visit we will have the backup power situation sorted.

Team is good - I generally find requests need to made more than once but that is not a deal breaker.

Property is great overall. West Bay has changed however and the area is growing very rapidly and seemingly with little control. The beach has become very crowded with boats, jet skis etc making swimming less pleasant. And the area by the dock is always full of boats spewing smelly exhaust or blasting loud music over top of the live music coming from Infinity Bay. It just seems much less quiet and laid back which is a shame really, at least for us. Someone should consider managing the swim and dock area a bit better although I'm not sure how that would be accomplished. REPLY: Thank you for your candid review. You are correct, the beach area is changing a bit and there seem to be some growing pains. We are working with the Roatan Marine Park to try and come up with a solution to this. Thanks again, we do hope to have you back.

very good contact with your team

Very nice site. In the day the site is very quiet and pleasant the only negative thing about the studio is given the type of window the outside sounds are stronger (especially at night), the air conditioning pump, the wind in the tree etc. Have become accustomed to it. The staff is very nice and smiling. Experience to remake it's sure REPLY: Thank you for your kind review, we hope to have you back with us soon!

2nd visit. Had a great time. REPLY: GREAT! So glad you enjoyed Barefoot Dream Upper, we hope you can keep coming back!

Everyone was helpful and friendly. We especially appreciated our daytime security guard, Francisco, and our housecleaner, Lourdes.

The Momkey LaLa Studio was perfect for us. We loved being able to walk down the lane to the beach each day, and we enjoyed snorkeling and paddle boarding right off the beach!

Staff was accommodating, when needed, but everything was as anticipated and they were most helpful. Really did not need anything but, if you did, you just ask and it happened! Already planning 2018 trip and a longer stay!!!!

West Bay Village is the ultimate in a relaxing environment!

Everyone there was extremely polite and friendly. Shanna was very helpful and made the check-in process a breeze. Ryan, found us some great deals on excursions too. We ran into him in town one night and he was a blast to hang out with and show us the locals side of things. Great staff you're very lucky to have them on your team.

We absolutely loved everything about the trip. We did have a power outage for about 15 hours which was a little inconvenient but we managed it okay. I would highly recommend getting the dishwasher properly mounted into the cabinets as it could seriously hurt someone or cause a flood in the kitchen when it dumps over on your feet. Other than I thoroughly enjoyed the resort and all of the friendly people we met in Roatan. Until we meet again, Danny Walburn & friends (St. Mac's Upper Level) RESPONSE: Thank you very much for your kind review, we are attending to the dishwasher issue today. We hope to have you back soon! Your friends at Island House

The communications (emails) I received before our stay were excellent and really helped us prepare for our trip.

The only negative in the house was the fold out bed in the couch, it is very uncomfortable. We ended up taking one of the twin mattresses and putting it in the living room to accommodate our sleeping arrangement. There was a glitch with our ride to the airport at checkout. We were supposed to be picked up at 6:20am but no one showed. Fortunately a cab was nearby so we were able to make our flight on time. Everyone associated with the property was very friendly and helpful. The property, apart from the fold out bed, was in excellent condition and met our needs perfectly. REPLY: While we are happy you had a nice trip, we do apologize that you found the pull-out uncomfortable and your comments have been passed along to the homeowners. We have also spoken with the taxi service about your departure. They are typically very reliable, though we did determine that they were not there on time. They have asked us to pass along their apologies, and we express ours as well. Your friends at Island House

Disappointed in quality of home and the amenities. Very dated and in need of repair/replacement throughout. REPLY: Thank you for your opinion of the home. Regarding the cleanliness, that is absolutely unacceptable and we have spoken to the housekeeper for that home. We apologize for the issue with the oven, though we addressed it as soon as we were able to get a technician out. Ryan changed the faulty shower head out with what we had available in our office to try and remedy the problem quickly. It has since been changed out with another one. We have passed along all your comments to the owners and appreciate your frankness.

Friendly efficient and knowledgable staff

I am hoping to return next yeat

The staff was very professional, knowledgeable, helpful and courteous. I just wish they could have gotten the water pressure in the master bath shower fixed, but I survived!! REPLY: Thank you so much for your patience with the water pressure. The workers from the water company finally found the problem and corrected the issue.

We really liked the house. It was very clean, spacious, had everything we would have had at home. The house was perfectly situated between the snorkeling area and everything else. It was nice being next door to Infinity Bay and their breakfast buffet. The security personnel were excellent. We felt very safe. We also became friends with some of the vendors. They offered their services but when told no or not now they were not pushy. Overall it was a wonderful experience!!!!

Ryan was wonderful and checked on us several time during our stay which I didn't expect. Ruth was also great and was happy to answer any question I had about the vacation prior to our arrival.

Prior to our trip I was really concerned about safety issues. I have to say I felt very safe and everyone on the island was so nice and helpful. Roatan Activies was also great to arrange paddles boards and Dawson was a great teacher for those of us who were paddle board challenged. All I can say about this trip is that it was the vacation of my dreams and I can't wait to take the rest of our family.

We traveled with 50 + people and Island House Rentals made everything easy. Everyone had awesome accommodations and they handled the individual transactions as to make it much easier for me. I travel to Roatan at least 2 times a year and will call on Ruth, Brad, Ryan and the gang in the near future.

Everyone was wonderful ~ all went out of their way to help.

My sister-in-law ask me to promise that we'd come back to the exact location next year for our girls trip!!! In the meantime she thinks she'll come every 3 months!!!! All the ladies loved the island, the people, the house, the complete experience! Thanks for everything.

Island House staff is excellent. This is our 5th time renting from them and we will continue to do so. Looking forward to the next 5.

The property is a studio but is well appointed and has a full kitchen. The only complaint we had was that there are no curtains over the window above the bed but we just hung up a couple of beach towels and that solved the problem for us. RESPONSE: Thanks for the honest review Mike, the owners are visiting next month (July) and bringing curtains for those windows with them.

We know the whole team and they are great.

Casa Martin is a great place to stay. Great view and close to everything you need.

Staff is best on the island, always prompt responding and always friendly.

Another great time in roatan. Brad and staff are excellent to work with

The staff was very good to work with and the property security is very good at watching your chairs and stuff as you go into the water at the beach.

This is the way to go if you want privacy and a very quiet vacation

Everything was handled very well from reservations, taxi service, to zip lining excursion.

We love staying in roatan and renting one of the houses. We have been there five times and we are planning on coming back again. I don't want to tell everyone about it cause it will get to crowded. The security is excellent and the maids were always accommodating about doing laundry for us.