Guest Reviews

Every person I spoke with at Island House was friendly and helpful.

This condo is exceptional. We have been staying in Roatan for years; this was the first time that we stayed in this condo.The fresh tropical flowers displayed in the living room were a nice touch. With 5 people staying here, we enjoyed the creature comforts of a washer/dryer, full kitchen and two bathrooms. Sunset from the rooftop of this building is stunning. It truly was the perfect place to come back to after exploring the island all day. The location is ideal. Less than 2 minute walk to the beach in West Bay. Restaurants and dive shops are right on your doorstep.

All was fine...

The rental was very comfortable...will do it again.

Your service to respond to emails and answer questions was very good, only unfortunate detail was on check out day we were expecting a driver to take us to the airport as we had a driver pick us up and given details to you on our departure. .Perhpas I missed something in print on departure?? We are gratefully to Carmela & Zoro for driving us to the airport or we may have missed our flight, trying to find a driver on a Sunday at 11:30am.

It could not have been easier. No stress. Everything is taken care of for you from the moment you arrive at the airport until you depart. Fantastic organization.

Safe, convenient, comfortable. Best location on the island.

Fernando was great, both in the check-in process and the check-out process. He showed genuine care for making our visit enjoyable and hassle-free. The watchie, Fransisco, was awesome, also making sure we were comfortable and secure.

Barefoot Dream Upper is the perfect island home for a week in West Bay. The house is ideal for a family wanting some peace and quiet with plenty of space. The kitchen is very well-appointed and the beds are comfortable. The spacious deck is great for eating and hanging-out all day, and the roof deck is divine! I loved going up there for a drink and to completely relax. We loved our experience and will definitely return!

Friendly

Fernando was amazing. Knowledgeable and super friendly. We'd have never done the snorkeling cruise without his recommendation and that was one of the best things we did.

Such a beautiful property and so convenient to the beach. Quiet and close enough to say hello to your neighbors but far enough away if you didn't want to. Would stay again.

Everyone was great

Great place we just needed better weather

Fernando was great!

Fernando and Julio were fantastic. Arranged for car rental and delivery, contacted a doctor for a house-call. So friendly and helpful.

Loved the comfortable sofa in our unit! Good beds, linens, pillows. Greatest beach location in West Bay.

Any and all requests were met expeditiously and questions answered promptly

Words fall short in describing the experience we both felt in the handling of our stay by the owner's Zoro & Carmella, who made us feel like family instead of guests. They created a home in paradise and we were fortunate to have been allowed to experience their hospitality and enjoy the top of the line amenities that were included. Their space was carved into a hillside overlooking the ocean and no detail was left unfinished in their creation. The neighborhood is tight-nit and safe and short walk down to the beach to continue to either West Bay or West End so was advantageous in its location to both. The beach is private with it's own dock to hail a water taxi or swim/snorkel/kayak from. This island getaway is Paradise, yet finding such people whom I list amongst my friends now is priceless..Malto Bene!

Response to questions was very prompt and informative all during the booking process. Certainly felt prepared upon arrival with appropriate items like bug spray etc. I would suggest other guest be informed new bills from US banks are preferred in Roatan.

Typically stay in all inclusive resorts and decided to try a new location plus new lodging. It was such a great experience to be in a luxury island tree house/casa and to have such fantastic hosts Zoro and Carmela. They were very helpful on how to navigate the island plus educated us on Roatan life. Everyone in the Turtle Beach area was great and extremely helpful in making the trip to Roatan wonderful. I will certainly look forward to another trip to Roatan!! The bonfire on the beach on New Year's Eve will be hard to beat. Zoro and Carmela are 5 star!

I had a wonderful experience working with Shanna from day -1 to day 0 when we checked out at a convenient time to meet our return flight. She was always around to check on us to see if we needed anything, Rene the Caretaker kept the area immaculate, The Flower Girl, The Security Personnel. They were all a complete team at our disposal and that was a great feeling knowing they were there to help.

The only drawbacks (2) that I found was with the Refrigerator. The size was too small and could be of better quality. Our stay was over 15 days and needed to have a bigger refrigerator in order to hold our drinking water and other groceries that required refrigeration. The Stove needs to be changed or upgraded in order to better suit the purposes of a stove. The number of stove top burners should be kept the same, but the oven needs to be able to function properly as we were unable to bake some foods without burning them and rendering them useless. Cookies, Mac and Cheese, Chicken as well as other meats had to be discarded because we had no idea what temperature the oven was at when baking. We gave it a couple of tries and then gave up. Those are (2) easy fixes that I am sure can and will be corrected for future guess. Cannot comment on #10 as we brought all our kitchen utensils but I am sure they would have met expectations. Cannot wait to get back to KD's if you will have us in the future as we treated the house as we would like others to treat ours. REPLY: Thank you very much for your comments. The owners have already purchased a new, larger refrigerator and we've had the stove serviced. We would love to have you back, your group was great!

brad and ruth are an awesome team every question answered every request done right away highly reccomend them for any future travels

our stay was great the condo is very well maintained and stocked the kitchen is well equipped and the location is great close to all west bay has quiet safe clean and friendly thanks again Brad Ruth and staff ........ REPLY: Thank you very much, please come back and see us soon!

Thank You for your service

I enjoy my time and have a relaxing experience REPLY: Thank you, we hope to have you back soon!

Their costumer service was wonderfull

Our stay were fantastic.

the team was knowledgeable and helpful

the property was awesome - we had 7 people for Christmas week the kitchen was well stocked, the pool was great - wonderful location - great sunsets

Fernando and myran are the best, very friendly and helpful

Only problem was the hot water issue in the boathouse when we left it still wasnt fixed REPLY: We are very sorry for that inconvenience and you were very understanding about it. It is working well now and we would love to have you back.

Wish I could remember names. Never had to ask twice for anything from opened coconuts to fresh water

Very happy. Stayed in KDs and loved it. Our housekeeper Lourdes was amazing

The management team is knowledgeable and pays attention to detail. They were reliable and great to work with.

A great price and location. The facility was as described on the site and was just what we were looking for.

Ruth and Fernando are the best!

I'll be back in January 2018 sometime.

Easy going and timely.

I have been to west bay several times and I am happy to say that this stay was great. I have done surveys before and let them know of a problem. It was nice to see that the problem was taken care of. Only comment would be less vendors approaching on the beach while you relax. This is not directly related to the west bay village but more of an island issue. Other than that it was a great trip. REPLY: We're glad to hear you continue to enjoy your stay with us! We are hopeful the new incoming mayor will be helpful with the beach vendors.