Guest Reviews

The whole team of Island House are fantastic, from management, housekeepers, gardener's and security personnel. They truly make your vacation relaxing and enjoyable. Always there if you have any questions or need anything.

We wouldn't stay anywhere else on the Island, love West Bay Village. We have been coming back every year for the past 7 years. Truly an enjoyable experience. Love you guys!!!

Everyone was helpful and friendly.

Satori's was great, great location. REPLY: We're glad you enjoyed yourselves, it is always a pleasure having you back!

Fernando is the best. All staff was knowledgeable, professional and friendly.

Beautiful, clean, full gourmet kitchen, maintenance people friendly and respectful, professional, relaxing. I cannot say enough good things about Island House or Shalyamar! REPLY: Thank you very much for your great review, please come back and see us again!

The staff was amazing! They were extremely helpful!!! We can't express how helpful the security team was - THANK YOU

We had an amazing time. This was my second trip to Roatan. But the first for my mom and best friends. We all had a relaxing time and enjoyed every day to the fullest. The property was clean, well equipped with everything we needed. The only suggestion we had was maybe updating the shower fixtures and put a plug in the bathroom sink. Other than that - it was perfect! Thank you for such a wonderful experience. REPLY: Thank you, we are happy you all enjoyed yourselves. We also appreciate your suggestions and have passed them along to the owners.

We loved to stay at Casa Martin. The only claim is, that the beach sunbeds do not have mattress, they are very hard to lie on. REPLY: Thank you, we are happy you enjoyed yourselves. We've also passed along your suggestion to the owner and hope to have some chair cushions made soon.

Very friendly and eficiente people.

A very confortable and well equipped house. Very crean. REPLY: Thank you very much!

We truly feel in love with all the people that make West bay Village so very special! Shanna was helpful and was always there to answer all our questions, making us feel welcome, and made sure we got to the airport on time. Milo was our security guard and he is truly a special person. He watched over us and especially my dad who can be a little clumsy at times and made sure we always had fresh water, a truly wonderful person. Our housekeeper did a few loads of laundry and the detergent was delightful smelling and the clothes came out beautifully. Everyone we encountered were a true gift! REPLY: Thank you so much for your kind words, we do feel blessed to have such a great staff!

West Bay Village is a true slice of heaven. The property was impeccably clean, beautifully decorated with stellar amenities. The bed sheets were so soft and the whole place was well thought out, leaving you wanting for nothing. From our porch we could see the gorgeous turquoise water and white sandy beach. The beach was kept spotless and raked daily. The property is located centrally to everything in West Bay so you can walk to everything and don't need a car. The snorkeling right off the beach is some of the best we have ever encountered. We had the best two week vacation of our lives and highly recommend it! We will be back for sure! REPLY: Thank you very much, we look forward to having you back!

Super-friendly and efficient team. Appreciated the communications before the trip, which helped us prepare and even arrange for some activities (snorkeling trip). Check-in and check-out was a breeze, and Fernando was always happy to make arrangements for us. On our last day we had some rain water come in through the wall during a storm with hellish rain, and in no time a whole army of people showed up to help and fix the issue.

The property was super! Rooms were great and tastefully furbished. Extraordinarily well equipped kitchen! Super-nice touch was to find the fridge stocked with roasted coffee, beer, milk, banana bread when we arrived. We loved the sandy patio area. The beach had a lot more hustle and bustle than what we expected but somehow the patio provided an oasis of calm and quiet. And the security guards made us always feel safe -- and were very friendly. Only two negatives: the wifi was very spotty and unpredictable. And we had quite a few power outages. All in all, we truly enjoyed our stay at this property and were impressed with staff. REPLY: Thank you, we are happy you enjoyed your stay. We have since upgraded the wifi and the coverage is much more complete throughout the house.

Excellent service team.

Fantastic place to relax and enjoy the beach. REPLY: Thank you, it's always a pleasure to have you back!

Beautiful location, there is no need for a car, the rental house makes you feel like home. I love the fact that the children room had toys included.

We love it!

Staff is super friendly and genuinely care about your stay being a relaxing experience.

I think "we will definitely return" says it all. Villa exceeded our expectations! REPLY: Thank you so much, we look forward to having you back!

Very pleased with everything.

We had a great experience with your team. I as very worried about booking a place in another country and not knowing what to expect and wondering if it was legit or not. We were very pleased and would use it again. Thank you very much.

We loved our stay the property was nice and it was clean. Tammy the home owner was very wonderful and helpful. We enjoyed meeting the other guest staying in units near by.There were chairs for us to lay on at the beach and beach towels at the house, that was nice.The only thing that would have been better would have been if there had been a table and chairs outside to eat at or play games on also. We would definitely stay again. REPLY: We are happy you enjoyed yourselves, and we'll let Tammy know about the table and chairs idea. Thank you!

Loved the accommodations and location. West Bay and West End are within walking distance along the shore or you can take a water taxi. We snorkeled right off of the beach in front of our apartment and saw all sorts of marine life and beautiful coral. Property Manager Tammy helped with any needs or you can ask locals for activity suggestions. Beautiful beautiful island and people!

Excellent team, very polite and friendly

Beautiful house with a beautiful view, nice experience

The team was very nice and friendly, always able to help, the property is super well located and comfortable. We were in Roatan during Holy Week in high season, and the prices are very accessible. Highly recommended. Alex and Dania REPLY: Thank you very much for your kind words, we are happy you enjoyed yourselves and hope to have you back!

The team was very nice and friendly, always able to help, the property is super well located and comfortable. We were in Roatan during Holy Week in high season, and the prices are very accessible. Highly recommended.

Very pleasant and friendly staff.

The property was very nice. The kitchen items could have been a bit cleaner. Just a quick note that the dishwasher isn't overly effective...things need to go in almost clean or they don't come out clean. Also, the pillows on all the beds could use an upgrade. This was our second stay at this property and we so, so enjoyed our time there. REPLY: Thank you very much for your review. We have spoken with our cleaning staff about the kitchen utensils and that will not be a problem going forward. Our maintenance staff has addressed the dishwasher and we've passed this along to the owners regarding the pillows. We hope to have you back soon!

Shanna, Fernando and Carlene of Island House Vacation Rentals were all wonderful and so friendly and kind to us. Whatever we needed, Fernando would respond to our call or email right away to help us out. We were well taken care of!

This property was absolutely fabulous - every amenity you can think of is there at the house! We are looking forward to our next stay at Ocho Palmos! REPLY: Thank you so much, we look forward to seeing you all again!

Team was outstanding

Enjoyed our stay. Comfortable and quiet. REPLY: Thank you very much, please come see us again!

Everyone on the property during our stay were very helpful.

This condo was amazing! It was comfortable and clean. The condo has everything you need for a perfect vacation! The roof top was incredible especially during sunset! We felt very safe coming and going from the condo day and night. It is just a short walk to the beach and all West Bay has to offer. So many great restaurants within walking distance and a small store right around the corner. This was the perfect place to stay to relax, enjoy and explore the beauty of Roatan! REPLY: Thank you so much for your kind review, we are glad you enjoyed yourself! Please come back and stay with us again soon.