Guest Reviews

Everyone was great. Super responsive and very well organize. They didnt miss any of my request which made for a great stay!

The property was really nice. A bit too outdated and could use better lightning as it got super darks. Would have prefer to have better access to the bathroom from the top bedroom but overall was a good stay. REPLY: Thank you for your review, we have passed along your suggestions to the new owners who are always looking to improve their home. We look forward to seeing you on your next visit.

Restaurant at nearby beach (Meridien hotel) was not very good and we may have gotten sick from the food.

Friendly staff, beautiful house. Great experience! It may be a good idea to suggest to renters to rent a car or put them in touch with a car service since the location is a bit isolated. Other than that, we had a very positive experience. REPLY: Thank you for your review. Our guests are advised as to the location and the availability of a rental car. We have recently struck a deal with a local taxi service that will be available to our guests at any time. We appreciate the suggestion!

The team at Island House Vacation Rentals are very professional, knowledgeable and friendly. They were trustworthy and I felt safe at the resort.

We loved our stay at Casa Martin. It was perfect for our family! It was one of our best family vacations. I can't wait to go back! REPLY: Thank you very much, Casa Martin is a very special place and we look forward to having you back.

Fernando was amazingpatiently answering our many questions via email! He would check in with us during our stay to make sure we had everything we needed. He couldnt have been more organized and On top of things.

Eleven of us stayed at Sunset House over Christmas 2018. It was amazing. The house had everything you could want and more. There was plenty of room for everyone to have their space. So many activities to do, too. The best was the snorkeling from the dock! The reef was only 1/4 mile from the pier. And it was so amazing. No need, really, to go to west bay! Of course if you wanted to...just take a fifteen minute walk! Honestly, the house and its location was perfect. It was nice and quiet yet offered easy access to either west end or west bay. If I could live there, I totally would! Oh, plus...puppies ran amok! So fun to wake up in the morning and be greeted by various pups on the dock. Honestly, we looked at surrounding homes and really Sunset House was the best! Beautiful beach, plus private pier. Every day would start with coffee on the pier, every night would end with drinks at the bar! It was really, really nice! REPLY: Thank you very much, we couldn't make a nicer review ourselves! We're so happy you enjoyed your time at Sunset House and hope you come back.

Staff was excellent to work with. Every question and request handled promptly with professionalism and knowledge.

The security guard made us feel safe and always very friendly and willing to give us a helping hand when necessary. All the staff were absolutely wonderful to work with. REPLY: Thank you very much!

Fernando was awesome in providing us recommendations, coordinating airport transportation, grocery shopping, Blackie home cooking, fishing charter. We were well taken care of from the initial planning all the way to departure. You have a wonderful staff who makes sure guests are comfortable, relaxed and experiencing the most of their vacation!

Sunset house exceeded all our expectations. The location was perfect. The house has everything you could possibly need. We were spoiled! The house feels secluded even though there are neighbors. The year round neighbors were friendly. We had a group of 11 (7 adults & 4 teens 10-18 yrs). The teens had the guest house to themselves and loved having their "own place". The house was well appointed and updated. It is well cared for. REPLY: We are happy you all enjoyed yourselves, thank you for your kind review!

Todo el personal muy amable y profesional. Excelente equipo.

Una casa muy linda, amplia, bien equipada y acogedora. Por supuesto que la recomiendo y volvera a ir! La estada all contribuy mucho a que nuestras vacaciones fuesen perfectas. REPLY: Muchas gracias, nos alegra que haya disfrutado de su estancia. Esperamos que te quedes con nosotros pronto.

Always a pleasure. REPLY: Thank you, nice to have you!

team is great house location is perfect, everybody is very friendly

the property is great , best location, near to everything. REPLY: Thank you, we look forward to seeing you the next time!

The team at Island House was fantastic this year, from the office team to housekeeping and maintenance, to the security team and our exceptional concierge, all of whom were very prompt and professional in responding to all of our needs! Everyone made us feel so at home, and treated us more like family than guests! We will miss you all and you can count on us to be in touch when were ready to schedule our next vacation on the beautiful island paradise of Roatan!

Again, our only complaint was the beds being very uncomfortable. Otherwise, we were very pleased with the property and Island House staff. As indicated before, wed stay at this property again if the beds/mattresses were replaced but regardless of where we stay, well return to Island House Realty for our rental needs when we return to Roatan! They are an absolutely exceptional realty company to deal with and each and every one of the staff we dealt with gets our 5-Star rating!! REPLY: Thank you very much for your kind review. Based on your review, the owners will be replacing the beds at the end of October when they have the interior remodeled. Thanks again and see you next time!

The team at Island House was fantastic this year, from the office team to housekeeping and maintenance, to the security team and our exceptional concierge, all of whom were very prompt and professional in responding to all of our needs! Everyone made us feel so at home, and treated us more like family than guests! We will miss you all and you can count on us to be in touch when were ready to schedule our next vacation on the beautiful island paradise of Roatan!

Again, our only complaint was the beds being very uncomfortable. Otherwise, we were very pleased with the property and Island House staff. As indicated before, wed stay at this property again if the beds/mattresses were replaced but regardless of where we stay, well return to Island House Realty for our rental needs when we return to Roatan! They are an absolutely exceptional realty company to deal with and each and every one of the staff we dealt with gets our 5-Star rating!! REPLY: Thank you, we'll be replacing the beds based on your review! UPDATE January 2019: Brand new beds have been delivered to the house for both bedrooms, Serta Perfect Sleepers and they are super comfortable!

Response to emails prior to booking was quick. Check-in was friendly and thorough. Assistance with transportation was great. Check out was easy and friendly.

Our stay at the West Bay Village property was excellent. The location for us was perfect. The house was clean and up to date and well stocked. Everything was as advertised. This property is an amazing value! REPLY: Thank you very much, we're happy you found the house enjoyable. Please come back and visit soon.

from booking to checkout all of the staff we encountered were professional and attentive.

Not our first visit to West Bay Village and definitely not our last. From transportation through to property every detail is covered and when you visit you are the priority. You want for absolutely nothing. Property is immaculately cleaned and security is always visible staff is pleasantly available. Not one complaint, ever. REPLY: Thank you, THANK YOU! We're happy to continue having you back!

Everyone was helpful and friendly and accommodating. The maintenance man stopped by and introduced himself to see if we needed anything. Other than the AC we were good. Also it would be good to tell people how to light the stove. Not used to gas with no pilot light

The house was great and the staff interaction was great. The AC unit in the master bedroom was so loud that it was difficult to get to sleep and hard to be heard over the noise. The living room unit cooled and was quiet, but we could not adjust the temperature. We could not find lights for the front porch. On check in showing these locations would be helpful. Your daytime guard was very helpful in an altercation with a massage lady and I was appreciative. We loved the location and quaint houses within the complex. we will be back !! REPLY: Thank you for your review. The owners authorized a new AC unit for the master bedroom per your comments. We'll definitely improve our check-in talk, thanks again.

Team was great

Loved KD House, so quaint and perfect location. Its nicre to spread out and not be stuck in a one room hotel! The price for the house is so reasonable. I would only suggest maybe supplying candles for the blackouts or more flashlights. And maybe citronella candles for the mozzys! We had a great time! Thank you!! REPLY: Thank you for your suggestions, we will follow up with more candles, flashlights and something for the mosquitoes!