Guest Reviews

Fernando and Julio were fantastic. Arranged for car rental and delivery, contacted a doctor for a house-call. So friendly and helpful.

Loved the comfortable sofa in our unit! Good beds, linens, pillows. Greatest beach location in West Bay.

Any and all requests were met expeditiously and questions answered promptly

Words fall short in describing the experience we both felt in the handling of our stay by the owner's Zoro & Carmella, who made us feel like family instead of guests. They created a home in paradise and we were fortunate to have been allowed to experience their hospitality and enjoy the top of the line amenities that were included. Their space was carved into a hillside overlooking the ocean and no detail was left unfinished in their creation. The neighborhood is tight-nit and safe and short walk down to the beach to continue to either West Bay or West End so was advantageous in its location to both. The beach is private with it's own dock to hail a water taxi or swim/snorkel/kayak from. This island getaway is Paradise, yet finding such people whom I list amongst my friends now is priceless..Malto Bene!

Response to questions was very prompt and informative all during the booking process. Certainly felt prepared upon arrival with appropriate items like bug spray etc. I would suggest other guest be informed new bills from US banks are preferred in Roatan.

Typically stay in all inclusive resorts and decided to try a new location plus new lodging. It was such a great experience to be in a luxury island tree house/casa and to have such fantastic hosts Zoro and Carmela. They were very helpful on how to navigate the island plus educated us on Roatan life. Everyone in the Turtle Beach area was great and extremely helpful in making the trip to Roatan wonderful. I will certainly look forward to another trip to Roatan!! The bonfire on the beach on New Year's Eve will be hard to beat. Zoro and Carmela are 5 star!

I had a wonderful experience working with Shanna from day -1 to day 0 when we checked out at a convenient time to meet our return flight. She was always around to check on us to see if we needed anything, Rene the Caretaker kept the area immaculate, The Flower Girl, The Security Personnel. They were all a complete team at our disposal and that was a great feeling knowing they were there to help.

The only drawbacks (2) that I found was with the Refrigerator. The size was too small and could be of better quality. Our stay was over 15 days and needed to have a bigger refrigerator in order to hold our drinking water and other groceries that required refrigeration. The Stove needs to be changed or upgraded in order to better suit the purposes of a stove. The number of stove top burners should be kept the same, but the oven needs to be able to function properly as we were unable to bake some foods without burning them and rendering them useless. Cookies, Mac and Cheese, Chicken as well as other meats had to be discarded because we had no idea what temperature the oven was at when baking. We gave it a couple of tries and then gave up. Those are (2) easy fixes that I am sure can and will be corrected for future guess. Cannot comment on #10 as we brought all our kitchen utensils but I am sure they would have met expectations. Cannot wait to get back to KD's if you will have us in the future as we treated the house as we would like others to treat ours. REPLY: Thank you very much for your comments. The owners have already purchased a new, larger refrigerator and we've had the stove serviced. We would love to have you back, your group was great!

brad and ruth are an awesome team every question answered every request done right away highly reccomend them for any future travels

our stay was great the condo is very well maintained and stocked the kitchen is well equipped and the location is great close to all west bay has quiet safe clean and friendly thanks again Brad Ruth and staff ........ REPLY: Thank you very much, please come back and see us soon!

Thank You for your service

I enjoy my time and have a relaxing experience REPLY: Thank you, we hope to have you back soon!

Their costumer service was wonderfull

Our stay were fantastic.

the team was knowledgeable and helpful

the property was awesome - we had 7 people for Christmas week the kitchen was well stocked, the pool was great - wonderful location - great sunsets

Fernando and myran are the best, very friendly and helpful

Only problem was the hot water issue in the boathouse when we left it still wasnt fixed REPLY: We are very sorry for that inconvenience and you were very understanding about it. It is working well now and we would love to have you back.

Wish I could remember names. Never had to ask twice for anything from opened coconuts to fresh water

Very happy. Stayed in KDs and loved it. Our housekeeper Lourdes was amazing

The management team is knowledgeable and pays attention to detail. They were reliable and great to work with.

A great price and location. The facility was as described on the site and was just what we were looking for.

Ruth and Fernando are the best!

I'll be back in January 2018 sometime.

Easy going and timely.

I have been to west bay several times and I am happy to say that this stay was great. I have done surveys before and let them know of a problem. It was nice to see that the problem was taken care of. Only comment would be less vendors approaching on the beach while you relax. This is not directly related to the west bay village but more of an island issue. Other than that it was a great trip. REPLY: We're glad to hear you continue to enjoy your stay with us! We are hopeful the new incoming mayor will be helpful with the beach vendors.

Very friendly and helpful

Everything was superb. The house is amazing and the beach is beautiful !! REPLY: Thank you so much, we hope to have you back!

very friendly and always ready to help you.

An excellent place to share with family and friends, will not change this place for any other hotel. REPLY: Thank you so much, we look forward to having you back!

everything was fine, thanks

Thank you for everything. The only thing I would suggest is to change the mattress on the sofa bed, it's very uncomfortable. They did change it for us during our stay, I recommend you change it for good, it's not even good for children. Thanks REPLY: We appreciate your suggestion with the bed, we have let the owners know and are looking into new options.

The staff here is very accessible and helpful.

This is the second time I've stayed at Ocho Palmas. It exceeded our expectations once again. REPLY: We are happy you enjoyed your stay and hope to have you back soon!

Make me feel at home, great staff

Great location, beautiful home, i will go back year after year ,,,,, Also my employes Like Tony Oliva will be staying at one of your home as a incentive program that we have, he going in today Sep. 21 2017, we are recommending your home sincerely. This time the AC was on so great change from last year... REPLY: Thank you, it is always nice to have you back!

Great house good location. REPLY: Thank you, it sure is hard to beat being right on the beach!

We absolutely love the place! It's quickly become our favorite of all the places we've stayed in the many times we've come to the island. There is not a thing that we need that is not already provided. The only thing in need of a bit of adjustment is the refrigerator door. It appears to be rubbing on the bottom and you must make sure it is closed good. Not really a big deal at all and likely an easy fix. We surely hope that you continue to have the house available for rent because we will surely be back next year and would very much like to stay here again. Thanks for everything. Beautiful home. RESPONSE: We are happy you enjoyed yourselves and Tortuga Beach House. Also appreciated are your comments on the fridge, we will have our maintenance staff address that promptly.