Guest Reviews

They responded quickly and took care of any issues to our satisfaction.

It was nearly perfect. The only short coming was that we didnt have a can opener in the kitchen. How minor is that? REPLY: Thank you for your kind review, we are so sorry about the can opener! One has been purchased so the current guests are enjoying the use of it, thank you for letting us know.

Tasha did an excellent job communicating with us and helping us line up transportation and the boat trip.

Overall excellent trip and will be back to the island next year. Only negative was lack of towel service as the beach towels were wet each day and did not dry out very well overnight. Security was excellent as well. Thank you for a great trip! REPLY: We are glad you enjoyed yourselves, sorry about the lack of towels. Next time we will get that figured out for you!

the workers were all awesome, so friendly and helpful all of them. We felt very welcome, the security was especially nice and were extremely attentive!

Only issue that was a bummer was the dishwasher doesn't work very well. The dishes were unclean when we arrived and we ended up having to clean all of the ones we used prior to using them. We still give the rental very good marks because of the awesome location and the friendliness of the staff. REPLY: Thank you for your honest review, we are happy you enjoyed the location and service. We are working to solve the issue with the dishwasher and hope to have a solution soon.

The team were great especially Shanna and Tasha, Rene was always helpful and we were really pleased with the security personnel especially Orly who became a good friend and was always very helpful.

Overall the stay was excellent, it was our second trip and would definitely love to come again. REPLY: Thank you for your kind review, we are happy you enjoyed yourself and hope to have you stay with us again soon.

Very pleasant

Nice island vibe REPLY: Thank you!

excellent home and excellent staff. everyone was very helpful. - Pat Connell

excellent home and excellent staff. everyone was very helpful. I try to give you five stars in all categories, but the website would not allow it.- Pat Connell REPLY: Thank you very much!

Great staff easy to talk to and they help with anything you need. The day time security man Miron is so helpful and nice.

Enjoyed staying on the beach and the water is beautiful! REPLY: We are glad you enjoyed yourself, thank you!

Wonderful, friendly staff. On top of it. Also= the security guards were very friendly and it was nice having them there at night.

Very helpful and patient team!

Cant wait to get back to Roatan! REPLY: We look forward to seeing you on your next visit!

Very helpful as we had to reschedule 3 times due to COVID

BEST VACATION EVER! When we come back we will definitely stay here again this is the best spot in West Bay! REPLY: Thank you, Denise, we are happy you could finally make it and hope to have you back again soon!

Security Guards were excellent! Drivers from airport were exceptional!! trip to grocery was a great plus!!

Loved it! wish there was a better smell on house. Beds were very hard. Patio and grill were great! Kitchen very equipped! REPLY: Thank you, we appreciate your opinion and will work to improving those areas. We hope you can return soon.

Everyone was so friendly, professional and helpful!

We had an amazing and fun time! REPLY: Thank you for your review, we are happy you enjoyed yourselves. Please come back and stay with us again!

We love Shana and All the members in the team. Everyone from security to maintenance is friendly and helpful. So nice to see so many familiar faces again. Missed you all last year!

This was our Fifth time to stay at Casa Martin and we look forward to many more!!! Miss it already!! REPLY: We're happy you could make it back and look forward to seeing you next time! Thank you!

Through emails, the staff was very helpful with planning our trip. We also took advantage of the grocery service, which was one of the best parts of our planning!

We loved our stay at Monkey La La. We will be back!! REPLY: Wonderful, we look forward to seeing you on the next trip!

Excellent team that is friendly and always willing to help! REPLY: Thank you very much, Stacy, it is always a pleasure to host you.

The house is amazing, the porch is paradise and the staff is so friendly! Please keep Marion in your security department. He is excellent! REPLY: Thank you, Stacy, we appreciate the kind words!

Working with Shanna and Janelle was fantastic. Both of them went above and beyond prior and during our stay. They were quick to respond to emails and were just a text/phone call away while on our vacation. Marty our driver was amazing. He is a must if you

The property beautiful, beyond the expectations of the photos. It was spacious enough that the 5 adults never felt like we were in each others way. We loved the inclosed sun porch for morning coffee and evening drinks. Cant wait to come back and stay at this amazing house again! REPLY: Thank you, we are happy you enjoyed Flip Flops and hope to have you back again.

The team was excellent, any questions I had in regards to cleaning, laundry or transportation were always answered quickly and with desired results.

The Boathouse Owners Suite is an absolutely beautiful home. My only suggestion would be more comfortable seating on the deck, more of a conversation setting rather than the hammocks.I also just want to mention that I feel that paper products should be supplied when renting a home with the price we pay per night. Also, a pair of scissors in the house would be great! I absolutely loved our stay! REPLY: Thank you, Tracie, we are happy you enjoyed your stay with us. We'll pass along your suggestions to the owners and also follow up on the lack of paper products at the house. We hope to have you back soon!

The staff was awesome, security guards were very attentive

Stay was amazing, this was our 4th time on this property We will be back!!! REPLY: Thank you very much, we'll see you next time!

Great team and willing to help

The property is beautiful but couldnt recommend the house based on the mattresses are like sleeping on concrete. REPLY: Thank you for your feedback, we've let the owners know about your recommendations.

Jannel was always quick to reply to my emails ! A clogged toilet was promptly fixed.

Monke La La studio is perfect for a couple that would like to stay near the beach at a very affordable price! REPLY: Thank you, we feel the same way! Please come and stay with us again soon.

Shanna was very accommodating after we arrived ( and after hours) We had one bedroom set up with twin beds and then decided we needed it to be a King bed. She came over at 8 pm and took care of this for us! Thanks Shanna!!! Also, if you call the office to schedule Ziplining, Fishing or Snorkeling - they are very prompt and attentive to what ever you need!

We have been guests of West Bay Village for 9 years!! We have stayed at Barefoot Dream upper, Tortuga, St Macs upper and St Macs Beach Front and now Casa Martin! Can you tell we like this property?!!!! YES we do! Our favorite is still St Macs Upper!! But we had a one year old with us August 2019 so we wanted a property downstairs but very roomy. Casa Martin is wonderful, roomy, updated and so close to the water!! Wouldn't stay anywhere But West Bay Village! REPLY: It is ALWAYS a pleasure to have you stay with us, Sandy. We look forward to your next visit!

Awesome group of people

Love it every time. REPLY: Thank you very much, see you next time!

Very last one was very friendly and very helpful. Was sad to leave.

Made our whole familys experience very memorable. REPLY: Thank you very much!

El personal muy amable y dispuesto a resolver cualquier necesidad que tuviramos.

Nos encant pasar nuestras vacaciones en WestBay Village. La casa Satori muy completa y cmoda sobre todo viajando con nios, la playa estaba a pocos pasos. La nica recomendacin es que pongan sombrillas en la playa junto con las sillas, a veces el sol es muy intenso y falta sombra para poder disfrutar ms tiempo en la playa! RESPUESTA: Gracias por su evaluacin, estamos felices de que su familia haya disfrutado de Satori Beach. Ahora tenemos sombrillas disponibles en la oficina para uso de los huspedes.

I have used this company for 8 years and have been very happy each time. I will continue to stay with yall. REPLY: Thank you, Chuck, it's always a pleasure to have you and your friends and family! See you next time.

Great property. Great location. Great experience REPLY: Thank you, we look forward to seeing you next time!