Guest Reviews

Everyone was very professional and easy to work with from check in to check out.

The cottage was very nice and met out needs an expectation for what a beach front property should be. One suggestion is to install an additional AC unit as the one in the bedroom does not provide adequate cooling for the front room. Although there were numerous power outages none lasted more than one hour an were easy to deal with. REPLY: Thank you for your review, we are happy you enjoyed your stay. This home has a new owner and they are currently assessing what needs upgrading so they have added your suggestion to their list. We look forward to hosting you again!

You guys are excellent. I have absolutely no issues with your services. The owners of this rental need to listen to your advice and experience and change their standing on the cleaning.island house has always been so easy to work with. You are friendly,prompt and always helpful. REPLY: Thank you, Mary, it is always a pleasure to have you! See you next time.

Good in so many ways but would not recommend staying because of the lack of cleaning g during the stay. Many homes there that are less expensive offer mid week cleaning. I don't want to sound picky but paying this much money and having to change the sheets aND clean the house while on vacation sorta changes my view of things. Remember westbay has several choices for places to stay and I will not recommended renting this one. REPLY: Thank you for your feedback, we'll make sure the owners are aware of your recommendation.

Always love staying at west bay. This is the place to stay. Staff is the best. REPLY: Thank you very much!

Would not change a thing.

Beautiful location, perfect for families. House was very comfortable and had everything that we needed. We did experience water pressure/temperature issues that were remedied towards the end of our stay but other than that, accommodations were great! REPLY: Thank you very much, nice to have you back!

All of the staff members we encountered were very friendly and helpful. Julio was very attentive and accommodating. Francisco the security guard was also very helpful and friendly.

The only suggestions I have for the home are to upgrade the mattress in the master bedroom. Also, one dish towel and one bath towel per person is not enough for a week-long stay. Housekeeping services are highly recommended at least once during the week.

Our flight was delayed on a Sunday, and we were met at the airport by our driver who brought us to the grocery store and then to check in. We know everyone had to wait for us, and they were so patient and kind. They had a nice welcome package waiting in the fridge as well. The check in process was so quick, we were able to get to the beach for a dip after a long day of travel.

West Bay Village was amazing. Our House, Flip-Flop, was spacious and well stocked. It had wifi, ac, washer/dryer and cable TV, and excellent water pressure for a nice hot shower. After a long day of playing, it felt like home. The village of homes is secure and quiet. They are eco conceious and the grounds are impeccably clean. The 24 hour security personnel really took care to make our stay safe and pleasant! Its a great place for families to stay! REPLY: Thank you very much, we are happy you all enjoyed yourselves so much. Please come back and stay with us again!

All members of the team were awesome. Fernando answered all of our questions and clued us into all kinds of beautiful sites and fun activities. He also helped us out with renting a vehicle. Mairo, the security guard, was also quite helpful. He was there to get us a lounge chair every time we wanted one. He also hooked us up with the gardner so we could each have a coconut from the tree in our yard. Luisa was awesome. Everyone was just friendly and helpful.

I was there with my husband, our 33 yr. old son and a 40yr old cousin. We all Loved our stay. There was something for everyone. Beautiful white sandy beach, lots of colorful fish while snorkeling. My husband and son went out fishing and brought back a couple of blackfin tuna which we put on the grill. Delicious! The house was comfortable and had everything we wanted and more. All the comforts of home. West Bay Village is a quiet and peaceful little neighborhood to retreat to after lots of fun and sun on the beach. REPLY: Thank you for your kind review, what a great description of Barefoot Dream and West Bay Village! We hope you can visit us again.

Lyndsay and Luke were great to deal with. Any issue was addressed immediately.

Comfortable. Great location.

The team at Island House Vacation Rentals are very professional, knowledgeable and friendly. They were trustworthy and I felt safe at the resort.

We loved our stay at Casa Martin. It was perfect for our family! It was one of our best family vacations. I can't wait to go back! REPLY: Thank you very much, Casa Martin is a very special place and we look forward to having you back.

Todo el personal muy amable y profesional. Excelente equipo.

Una casa muy linda, amplia, bien equipada y acogedora. Por supuesto que la recomiendo y volvera a ir! La estada all contribuy mucho a que nuestras vacaciones fuesen perfectas. REPLY: Muchas gracias, nos alegra que haya disfrutado de su estancia. Esperamos que te quedes con nosotros pronto.

Always a pleasure. REPLY: Thank you, nice to have you!

Response to emails prior to booking was quick. Check-in was friendly and thorough. Assistance with transportation was great. Check out was easy and friendly.

Our stay at the West Bay Village property was excellent. The location for us was perfect. The house was clean and up to date and well stocked. Everything was as advertised. This property is an amazing value! REPLY: Thank you very much, we're happy you found the house enjoyable. Please come back and visit soon.

from booking to checkout all of the staff we encountered were professional and attentive.

Not our first visit to West Bay Village and definitely not our last. From transportation through to property every detail is covered and when you visit you are the priority. You want for absolutely nothing. Property is immaculately cleaned and security is always visible staff is pleasantly available. Not one complaint, ever. REPLY: Thank you, THANK YOU! We're happy to continue having you back!

Everyone was very helpful and nice.

the property was excellent. Clean, stocked, A/C was excellent, comfortable beds, I cant think of a thing I would change. It was a great trip we will surely do again. Take care REPLY: We are happy you enjoyed the home, thank you very much!

From the moment we arrived, our check in was simple, quick and easy, our neighbors were WONDERFUL, the security guards were lovely, the area was sprayed for mosquitos and we were really comfortable the entire time. Location was perfect, water taxis were steps away from our place and the snorkeling was out of this world. Missing Roatan and our monkey lala upper home. REPLY: Thank you for such a great review! We hope to have you back to your Monkey LaLa Upper home soon!

From the moment we arrived, our check in was simple, quick and easy, our neighbors were WONDERFUL, the security guards were lovely, the area was sprayed for mosquitos and we were really comfortable the entire time. Location was perfect, water taxis were steps away from our place and the snorkeling was out of this world. Missing Roatan and our monkey lala upper home.

Very helpful and friendly

Great location

Everyone was super friendly and helpful, and we very much enjoyed talking with all the staff.

It was amazing and beautiful. A perfect place for children to enjoy, and the gardens are impeccable. We also liked how the houses include information and resources for recycling, but we thought there could be more emphasis and information about the natural resources on the island. We will come back another time! REPLY: Thank you very much, we are happy you enjoyed yourselves. We look forward to having you back!

The staff was very friendly and accommodating.

Casa Martin is my favorite place on the island, the best view, the best location for snorkeling, very short walk along the beach to a variety of restaurants. I highly recommend it!

Fernando with Island House Vacation Rentals was excellent! Typically when we have rented a vacation house/condo the property management was for check in/out & maintenance issues only. Fernando provided service far beyond this. He helped arrange excursions & transportation (Regan & Marty were great!) prior to our arrival then stopped by every day to check on things. He knew the island well so was always very helpful. He also helped resolved a minor maintenance issue quickly. This personal concierge service really made our stay that much better

Casa Martin is THE place to stay on West Bay! The house is literally only a few feet from the water. So we could hang out in the hammocks on the deck and still feel like we were on the beach. Right off the deck was a private area with chairs on the sand as well. True laid back Caribbean luxury. The house itself is high quality, comfortable & spacious with 3 BR/3 ba. Beds are comfy & the AC kept us cool even in the June heat. Be aware there is no dishwasher or washer/dryer. This wasnt a problem for us & they would do a load of laundry for $5 if needed. The area of West Bay makes for a wonderful vacation. Clear calm water with an incredible snorkeling reef essentially right out front of the house. The water taxis are right out front as well but a roped off area provides a large swimming/playing area so the boats were not an issue. Many good restaurants line West Bay beach so leave your shoes behind and walk a couple of minutes for any meal. West Bay Village is a great setting, had great management, and maintained in every detail. The onsite security was always present & friendly. We felt very safe there. If our family is able to return to Roatan, there is no other place we would stay!

The Island House Vacation Rentals team was great to work with! Everyone was extremely nice and super helpful. I really appreciated their quick responses.

We absolutely loved our stay in the Tortuga House! Everything about our stay was wonderful - the rental team, the house, the location, etc. This was our first trip to Roatan and we will be back!

Very friendly and eficiente people.

A very confortable and well equipped house. Very crean. REPLY: Thank you very much!