Guest Reviews

All of the team members were easy to work with and responded promptly to the issues we had in out unit.

West Bay Village is in a great location on West Bay. It is a busy place due to all of the cruise ship pepole that come to the beach every day and that is the only drawback that we had. There are lots of bars and restaurants near by. People are very friendly and the beach sellers are polite. REPLY: Thank you for your kind review, we are happy you enjoyed your stay with us and hope you can come back again soon!

Wonderful

We love West Bay Village! We've stayed twice. The laid back vibe of a shady 50's beach compound steps from the water. Yet the units are wonderfully modern when you walk inside. Plenty of space and privacy to spread out with family. REPLY: Thank you for the great review. We agree, West Bay Village is a special place on West Bay Beach. We hope to have you all back soon.

Tasha was extremely helpful and pleasant to work with! Even though it was a holiday and she should have been off relaxing, she always got back to us whenever we had questions. She was able to secure us sun umbrellas which was fabulous because they were difficult to find and it really helped with the kids. She also had great suggestions for excursions for the day it was too windy/rainy for the beach. REPLY: Thank you, we are happy Tasha took such good care of you.

We loved West Bay Village! Cant wait to go back REPLY: Thank you, we look forward to your next visit!

This is our family's third visit to Roatan and third time using Island House Vacation Rentals. There is honestly no reason to use anyone else. The properties are well maintained and responsiveness to questions, concerns, maintenance and help in getting local activies and/or rides set up is top notch. REPLY: Thank you very much for your kind review! It is a pleasure to hear this and we look forward to your next trip.

Our family has rented 5 different properties in West Bay Village over three different visits (we bring a big crew!). Close friends have rented 5 others. The properties are always well kept and exactly what we expected. The location is unbeatable. This is a vacation like no other. I hesitate to write this for others to read because I want to keep this a secret! REPLY: Haha, one of our best reviews ever! We look forward to having you back, thank you!

Everyone was very pleasant and accomadating.

We stayed upstairs in Tortuga last summer and just made our reservations to stay downstairs in Santori next summer. We love the feel of the group of homes and the greenary surrounding it. The exteriors felt very historical while the interiors were very modern with every convenience. The power did go out pretty often in the mornings but it usually comes back on in a hour or so. Can't wait to come back! REPLY: Thank you, we look forward to having you back next time!

All great as usual! REPLY: Thank you, always great to see you!

Loved Casa Martin REPLY: Thank you!!

Tasha was very pleasant to work with. We love Marion the security guard!

Casa Martin is an amazing house with the most amazing front porch! The kitchen has everything you need to prepare a meal ! The beds are very comfortable! You cant go wrong with this house! REPLY: Thank you for your kind review and thank you for staying with us all these years. Until next time!

Friendly staff, they succeeded our expectations.

We were delighted with our stay and we would definitely stay again in west bay village. Perfect house for a family vacation. REPLY: Thank you for your great review, we look forward to your next stay with us!

Everyone at the office was incredible, friendly, helpful & prompt RELY: Thank you! We are very proud of our staff.

The house exceeded our expectations! Perfect stay for any size group, much more comfortable & homey versus a hotel. It was a high end rental. REPLY: Thank you again, it is a special home!

They responded quickly and took care of any issues to our satisfaction.

It was nearly perfect. The only short coming was that we didnt have a can opener in the kitchen. How minor is that? REPLY: Thank you for your kind review, we are so sorry about the can opener! One has been purchased so the current guests are enjoying the use of it, thank you for letting us know.

Tasha did an excellent job communicating with us and helping us line up transportation and the boat trip.

Overall excellent trip and will be back to the island next year. Only negative was lack of towel service as the beach towels were wet each day and did not dry out very well overnight. Security was excellent as well. Thank you for a great trip! REPLY: We are glad you enjoyed yourselves, sorry about the lack of towels. Next time we will get that figured out for you!

the workers were all awesome, so friendly and helpful all of them. We felt very welcome, the security was especially nice and were extremely attentive!

Only issue that was a bummer was the dishwasher doesn't work very well. The dishes were unclean when we arrived and we ended up having to clean all of the ones we used prior to using them. We still give the rental very good marks because of the awesome location and the friendliness of the staff. REPLY: Thank you for your honest review, we are happy you enjoyed the location and service. We are working to solve the issue with the dishwasher and hope to have a solution soon.

The team were great especially Shanna and Tasha, Rene was always helpful and we were really pleased with the security personnel especially Orly who became a good friend and was always very helpful.

Overall the stay was excellent, it was our second trip and would definitely love to come again. REPLY: Thank you for your kind review, we are happy you enjoyed yourself and hope to have you stay with us again soon.

Very pleasant

Nice island vibe REPLY: Thank you!

excellent home and excellent staff. everyone was very helpful. - Pat Connell

excellent home and excellent staff. everyone was very helpful. I try to give you five stars in all categories, but the website would not allow it.- Pat Connell REPLY: Thank you very much!

Great staff easy to talk to and they help with anything you need. The day time security man Miron is so helpful and nice.

Enjoyed staying on the beach and the water is beautiful! REPLY: We are glad you enjoyed yourself, thank you!

Wonderful, friendly staff. On top of it. Also= the security guards were very friendly and it was nice having them there at night.

Very helpful and patient team!

Cant wait to get back to Roatan! REPLY: We look forward to seeing you on your next visit!

Very helpful as we had to reschedule 3 times due to COVID

BEST VACATION EVER! When we come back we will definitely stay here again this is the best spot in West Bay! REPLY: Thank you, Denise, we are happy you could finally make it and hope to have you back again soon!

Security Guards were excellent! Drivers from airport were exceptional!! trip to grocery was a great plus!!

Loved it! wish there was a better smell on house. Beds were very hard. Patio and grill were great! Kitchen very equipped! REPLY: Thank you, we appreciate your opinion and will work to improving those areas. We hope you can return soon.

Everyone was so friendly, professional and helpful!

We had an amazing and fun time! REPLY: Thank you for your review, we are happy you enjoyed yourselves. Please come back and stay with us again!

We love Shana and All the members in the team. Everyone from security to maintenance is friendly and helpful. So nice to see so many familiar faces again. Missed you all last year!

This was our Fifth time to stay at Casa Martin and we look forward to many more!!! Miss it already!! REPLY: We're happy you could make it back and look forward to seeing you next time! Thank you!